Call Freshdesk and Manage Support
With Gennie’s Freshdesk Voice integration, you can connect faster, resolve issues, and manage helpdesk activities without typing a single word.
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Founded by a team of engineers, product designers, and customer experience leaders, we saw the growing gap between what customers expect and what support teams can deliver. We created this AI Agent platform to bridge that gap — fast, scalable, and deeply human in experience.
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Why use Gennie with Freshdesk?
Turn Freshdesk into an innovative voice-powered support tool that helps your agents deliver faster service. With Freshdesk Voice integration, you can make calls, update tickets with just a voice.
Key Features - Gennie x Freshdesk
Simplify your support and call management experience with Gennie’s voice-enabled Freshdesk integration.
Handle tickets, assign agents, and check updates using your voice.
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Place and receive customer calls directly through Freshdesk Voice.
Utilize AI-powered assistance to automate call management .
Start calls instantly with the Freshdesk click-to-call feature.
Connect Freshdesk to Zoho for a unified view of customer data.
Stay productive with limited connectivity using offline mode.
Smarter Conversations Made Simple
Gennie transforms how support teams connect and respond. With Freshdesk Voice, every call can be managed hands-free, letting agents focus on solving problems.
(Also explore Zendesk Voice Integration or Call Zoho CRM for more voice-powered tools.)
How Gennie Works?
Start using Freshdesk Voice in three simple
steps.
What Our Customers Are Saying
Teams across industries trust our Gennie to improve support, scale faster, and delight users.
Take Control of Your Work with Gennie
Stop juggling apps and screens with Gennie. You can manage any software instantly using just your voice.
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Got Questions? We’ve Got Answers
Everything you need to know about Gennie in one place: quickly find answers about how it works, its features, and how it can simplify your daily workflow.
Frequently Asked Questions
It lets you make and manage Freshdesk calls using voice commands via Gennie.
Yes, you can call customers directly using Freshdesk’s built-in click-to-call feature.
Yes, it works seamlessly on both desktop and mobile for on-the-go support.
Yes, all your call data and notes are logged automatically in Freshdesk.
Yes, it also integrates with Zendesk, Zoho, and HubSpot Service Hub.